FAQ

1) PAYMENTS and SECURITY

  • Do you accept prepaid credit cards?
    Yes, we accept Visa and MasterCard prepaid credit cards.
  • Is it safe to pay by credit card?
    Paying by credit card is completely secure since all communication between our company and the bank is encrypted and cannot be accessed by third parties.
  • If I save my credit card details can these be used by third parties?
    No, our agents have no access to your data. You can also cancel your saved data at any time through your account.
  • Which payment methods do you accept?
    For all available payment methods on CollectionAbbigliamento.it please refer to the relevant Payment section.

2) SHIPPING and DELIVERY

  • What is the average timeframe for delivery?
    The shipment takes between 5 and 10 days and it is effected by UPS pony express. Time of delivery means the period of time since Collection.it give the goods to the courier until the dispatch to the Customer.
    For further information please refer to the Shipping information table.
  • Can I specify a time for delivery time?
    It is not possible to specify an exact date or time of delivery. Our courier delivers Monday to Friday, between 9 am and 5 pm. We recommend that you select an address where you can be easily contacted.
  • I wasn’t home when the courier called, what should I do?
    The courier will make a second attempt at delivery, after which your package will be retained at the nearest warehouse as detailed on the note the courier will leave outside your door. Then, you can contact the courier by phone to arrange a new date for delivery or to collect your package held at the nearest warehouse.

3) SIZES

  • What does size *** correspond to in my country system?
    International size conversions are available in the CollectionAbbigliamento.it Size guide. The size detailed in the product description is the size provided on the item by the designer. If you are already familiar with the designer, we recommend that you purchase the size you purchased previously.

4) REFUNDS AND RETURNS

  • How long do I have to return the goods?
    You must return the goods within 14 working days of delivery.
  • I have thrown out the tags. Can I still return the item?
    In order for your return to be accepted the tags must be intact. It is therefore recommended that you retain the tags and do not remove them from the item, leaving the seal intact.
  • Are all returns free of charge?
    Yes, if the goods are not damaged and if you send them back in time, at Collection.it all returns are free in Italy. Please see the Refounds  page for our refunds policy.

4) CONTACT

You can contact CollectionAbbigliamento.it Customer Care by Contact form

 
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