At Collection Abbigliamento, we want every purchase to be a pleasant and safe experience. If something isn’t right, we’re here to help: returns are simple, fast and handled with the utmost care.
You have 14 days from the delivery date to request a return. Just contact us via email or WhatsApp and provide:
your full name
order number
the item(s) you wish to return
Our customer service team will reply quickly with all the instructions you need.
To be eligible for a return, items must be:
new, unworn and unwashed
complete with original tags and packaging
in the same condition in which they were received
If the item is defective or incorrect, please notify us immediately — we will handle your case with priority.
Returns are free of charge within Italy. For international customers, return shipping costs are the responsibility of the customer, unless the item is defective or the shipment was incorrect.
Once we receive and inspect your return, we will process your refund within 5 business days. Refunds are issued using the same payment method used for the original purchase.
If you paid by cash on delivery, the refund will be made via bank transfer.
Our customer service is available before, during and after your purchase. For any questions or assistance, you can contact us at:
recesso@collectionabbigliamento.it / WhatsApp +390882225863